Ambulatory Surgery



  • These scores are based on responses from a sample of people who had surgery at Memorial University Medical Center (MUMC) that did not require an overnight hospital stay. These patients were at MUMC between April and June 2016. Patients were asked to rate the categories below using a scale of "very poor" to "very good." The scores shown reflect the percentage of patients who gave us a "very good" rating. This is also known as a "top box" score.

    A higher score is better. Click each category below to see more information.

     

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     Overall Score

    Content:

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
     
    Overall 63.376.7

     

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     Registration

    Content:

    Survey QuestionMUMC Peer Group
    Helpfulness of phone personnel6574.9
    Ease of scheduling appointment57.170.4
    Information received prior to surgery5076.4
    Helpfulness of registration person54.578.2
    Overall for registration56.575

     

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     Facility

    Content:

    Survey Question MUMC Peer Group
    Comfort of waiting area 43.563.7
    Comfort of your room/resting area52.268.1
    Comfort of family waiting area57.163.1
    Attractiveness of center47.661.2
    Cleanliness of center54.575.5
    Overall for facility50.9 66.3

     

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     Nursing

    Content:

    Survey Question MUMCPeer Group
    Friendliness of nurses73.988
    Skill of nurse starting I.V.61.980.4
    Information day of surgery69.681.1
    Nurses' concern for your comfort76.281.5
    Nurses' courtesy toward your family7082.9
    Information given to your family57.177.9
    Instructions about home care66.777.4
    Confidence in skill of nurses76.282.9
    Overall for nursing6981.6

     

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     Physician

    Content:

    Survey Question MUMC Peer Group
    Friendliness of physician72.786.2
    Explanations prior to surgery72.782.7
    Information about what was done66.777.6
    Confidence in skill of physician8189.5
    Overall for physician73.384

     

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     Personal Issues

    Content:

    Survey Question MUMC Peer Group
    Waiting time before procedure39.155.2
    Information about delays55.661.6
    Our concern for your privacy7574.4
    Degree pain was controlled57.177.7
    Response to concerns/complaints57.176.1
    Overall for personal issues56.369.1

     

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     Overall Assessment

    Content:

    Survey Question MUMC Peer Group
    Overall rating of care76.283.6
    Degree staff worked together77.384.9
    Likelihood of recommending center76.284.7
    Overall assessment76.684.4

     

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     Yearly Trend

    Content:

    Ambulatory Patient Outcomes

     

     

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
     
    Overall 63.376.7
    Survey QuestionMUMC Peer Group
    Helpfulness of phone personnel6574.9
    Ease of scheduling appointment57.170.4
    Information received prior to surgery5076.4
    Helpfulness of registration person54.578.2
    Overall for registration56.575
    Survey Question MUMC Peer Group
    Comfort of waiting area 43.563.7
    Comfort of your room/resting area52.268.1
    Comfort of family waiting area57.163.1
    Attractiveness of center47.661.2
    Cleanliness of center54.575.5
    Overall for facility50.9 66.3
    Survey Question MUMCPeer Group
    Friendliness of nurses73.988
    Skill of nurse starting I.V.61.980.4
    Information day of surgery69.681.1
    Nurses' concern for your comfort76.281.5
    Nurses' courtesy toward your family7082.9
    Information given to your family57.177.9
    Instructions about home care66.777.4
    Confidence in skill of nurses76.282.9
    Overall for nursing6981.6
    Survey Question MUMC Peer Group
    Friendliness of physician72.786.2
    Explanations prior to surgery72.782.7
    Information about what was done66.777.6
    Confidence in skill of physician8189.5
    Overall for physician73.384
    Survey Question MUMC Peer Group
    Waiting time before procedure39.155.2
    Information about delays55.661.6
    Our concern for your privacy7574.4
    Degree pain was controlled57.177.7
    Response to concerns/complaints57.176.1
    Overall for personal issues56.369.1
    Survey Question MUMC Peer Group
    Overall rating of care76.283.6
    Degree staff worked together77.384.9
    Likelihood of recommending center76.284.7
    Overall assessment76.684.4