Ambulatory Surgery



  • These scores are based on responses from a sample of people who had surgery at Memorial University Medical Center (MUMC) that did not require an overnight hospital stay. These patients were at MUMC between October and December 2016. Patients were asked to rate the categories below using a scale of "very poor" to "very good." The scores shown reflect the percentage of patients who gave us a "very good" rating. This is also known as a "top box" score.

    A higher score is better. Click each category below to see more information.

     

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     Overall Score

    Content:

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
     
    Overall74.778.5

     

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     Registration

    Content:

    Survey QuestionMUMC Peer Group
    Helpfulness of phone personnel72.476.9
    Ease of scheduling appointment72.571.4
    Information received prior to surgery68.877.1
    Helpfulness of registration person7580
    Overall for registration 72.276.4

     

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     Facility

    Content:

    Survey Question MUMC Peer Group
    Comfort of waiting area 57.466.1
    Comfort of your room/resting area62.870.6
    Comfort of family waiting area60.266
    Attractiveness of center54.363.7
    Cleanliness of center64.3     78.3
    Overall for facility59.8 69

     

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     Nursing

    Content:

    Survey Question MUMCPeer Group
    Friendliness of nurses86.389.2
    Skill of nurse starting I.V.76.281.2
    Information day of surgery82.982.5
    Nurses' concern for your comfort79.483.5
    Nurses' courtesy toward your family82.484.1
    Information given to your family77.279.1
    Instructions about home care80.678.8
    Confidence in skill of nurses82.784.3
    Overall for nursing 8183

     

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     Physician

    Content:

    Survey Question MUMC Peer Group
    Friendliness of physician8686.1
    Explanations prior to surgery82.282.5
    Information about what was done75.678.5
    Confidence in skill of physician89.889.8
    Overall for physician83.483.5

     

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     Personal Issues

    Content:

    Survey Question MUMC Peer Group
    Waiting time before procedure5567.3
    Information about delays67.462.9
    Our concern for your privacy78.476.1
    Degree pain was controlled80.278.4
    Response to concerns/complaints74.378
    Overall for personal issues71.170.8

     

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     Overall Assessment

    Content:

    Survey Question MUMC Peer Group
    Overall rating of care79.785.1
    Degree staff worked together80.586.5
    Likelihood of recommending center79.585.4
    Overall assessment79.985.7

     

     

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
     
    Overall74.778.5
    Survey QuestionMUMC Peer Group
    Helpfulness of phone personnel72.476.9
    Ease of scheduling appointment72.571.4
    Information received prior to surgery68.877.1
    Helpfulness of registration person7580
    Overall for registration 72.276.4
    Survey Question MUMC Peer Group
    Comfort of waiting area 57.466.1
    Comfort of your room/resting area62.870.6
    Comfort of family waiting area60.266
    Attractiveness of center54.363.7
    Cleanliness of center64.3     78.3
    Overall for facility59.8 69
    Survey Question MUMCPeer Group
    Friendliness of nurses86.389.2
    Skill of nurse starting I.V.76.281.2
    Information day of surgery82.982.5
    Nurses' concern for your comfort79.483.5
    Nurses' courtesy toward your family82.484.1
    Information given to your family77.279.1
    Instructions about home care80.678.8
    Confidence in skill of nurses82.784.3
    Overall for nursing 8183
    Survey Question MUMC Peer Group
    Friendliness of physician8686.1
    Explanations prior to surgery82.282.5
    Information about what was done75.678.5
    Confidence in skill of physician89.889.8
    Overall for physician83.483.5
    Survey Question MUMC Peer Group
    Waiting time before procedure5567.3
    Information about delays67.462.9
    Our concern for your privacy78.476.1
    Degree pain was controlled80.278.4
    Response to concerns/complaints74.378
    Overall for personal issues71.170.8
    Survey Question MUMC Peer Group
    Overall rating of care79.785.1
    Degree staff worked together80.586.5
    Likelihood of recommending center79.585.4
    Overall assessment79.985.7