Outpatient Satisfaction



  • These scores are based on responses from a sample of people who received care at Memorial University Medical Center (MUMC) but did not require an overnight hospital stay. They received care between April and June 2016. Patients were asked to rate the categories below using a scale of "very poor" to "very good." The scores reflect the percentage of patients who gave us a "very good" rating. This is also known as a "top box" score.

    A higher score is better. Click on each category below to see more information.

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     Overall Score

    Content:

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
    Overall72.378.8

     

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     Registration

    Content:

    Survey QuestionMUMC Peer Group
    Helpfulness of registration personnel7378.5
    Ease of registration process75.878.5
    Waiting time in registration66.671.9
    Overall for registration71.876.3

     

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     Facility

    Content:

    Survey Question MUMC Peer Group
    Comfort of waiting area 48.865.6
    Ease of finding your way around49.965.3
    Cleanliness of facility 60.977.1
    Overall for facility53.1 69.3

     

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     Test or Treatment

    Content:

    Survey Question MUMCPeer Group
    Friendliness of staff82.487
    Explanations given by staff 77.981.8
    Skill of techs, therapists, or nurses83.485.3
    Staff concern for your comfort79.382.9
    Staff concern for your questions/worries 77.881.5
    Overall for test or treatment80.283.7

     

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     Personal Issues

    Content:

    Survey Question MUMC Peer Group
    Our concern for your privacy72.877.8
    Our sensitivity to your needs7478.2
    Responses to your concerns/complaints during visit73.978
    Overall for personal issues73.6 78

     

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     Overall Assessment

    Content:

    Survey Question MUMC Peer Group
    Staff worked together to provide care75.481.8
    Overall rating of care78.683.6
    Likelihood of recommending us to others78.284
    Overall assessment77.483.1

     

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     Yearly Trend

    Content:

    Outpatient Quality Outcomes

     

     

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
    Overall72.378.8
    Survey QuestionMUMC Peer Group
    Helpfulness of registration personnel7378.5
    Ease of registration process75.878.5
    Waiting time in registration66.671.9
    Overall for registration71.876.3
    Survey Question MUMC Peer Group
    Comfort of waiting area 48.865.6
    Ease of finding your way around49.965.3
    Cleanliness of facility 60.977.1
    Overall for facility53.1 69.3
    Survey Question MUMCPeer Group
    Friendliness of staff82.487
    Explanations given by staff 77.981.8
    Skill of techs, therapists, or nurses83.485.3
    Staff concern for your comfort79.382.9
    Staff concern for your questions/worries 77.881.5
    Overall for test or treatment80.283.7
    Survey Question MUMC Peer Group
    Our concern for your privacy72.877.8
    Our sensitivity to your needs7478.2
    Responses to your concerns/complaints during visit73.978
    Overall for personal issues73.6 78
    Survey Question MUMC Peer Group
    Staff worked together to provide care75.481.8
    Overall rating of care78.683.6
    Likelihood of recommending us to others78.284
    Overall assessment77.483.1