As a guest at Memorial University Medical Center, you have rights and responsibilities to ensure you receive the best possible care. We believe that patients who understand and participate in their healthcare achieve better results. Our patient and family centered care representatives can assist you when an additional voice is necessary. They will ask questions on your behalf, address any concerns you may have, and make sure your rights are being respected. Making a complaint will not jeopardize access to current care and/or future care or services. To contact a patient and family centered care representative, call 912-350-8581.
You have specific privacy rights that are outlined in our Notice of Privacy Practices.
And, you have specific rights when it comes to financial assistance and payment. These are outlined in our Financial Assistance Policy and Procedures.
Your rights and responsibilities also apply to your designated representative, guardian, next-of-kin, or (if a minor) your parent.
Financial Assistance Courteous treatment ConfidentialityPrivacyAccess to careHospital chargesInformation about treatmentConsultationParticipation in decisions about your careRefusal of treatmentTransfer and continuity of careCommunication with your healthcare providerAccess to protective servicesEthical decisionsPersonal safetyBusiness practices
Respect others' privacyMake informed decisionsAsk for clear explanationsHospital rules and regulationsAdditional responsibilitiesAdditional reporting resourcesContact information
Memorial University Medical Center (MUMC) charges all of our patients in a standardized and uniform manner. The types of charges are determined by the care provided, and the amount of each charge is determined by a cost-to-charge calculation. These charges do not represent the actual amount that we will be paid for the care provided.
MUMC contracts with insurance companies and third-party payers, including Medicare and Medicaid, for specific payment amounts. These insurance rates are much lower than the charge amounts, so we discount those charges to meet the contracted payment terms.
Memorial's mission is to serve our community. We recognize that not all patients have insurance or can afford insurance. For this reason, MUMC offers a comprehensive financial assistance program for patients who have no health insurance as well as for those without the ability to pay. We will actively work with patients to help them qualify for state or federal financial assistance programs, such as Medicaid. For patients with no ability to pay as well as for those who do not qualify for state or federal financial assistance, MUMC provides a discount on charges similar to the discounts provided to an insurance company. The discount is applied using a sliding-scale that takes into consideration family size and income. MUMC also offers interest-free payment plans and will work with patients to combine hospital bills.
Our goal is to provide the best and most appropriate care in the most affordable manner. If you have questions, please review our policy or call our financial assistance department at 912-350-7828. Thank you.
We respect your right to:
You are assured confidential treatment of your medical record by state and federal law. These statutes and regulations control the release of information contained in your medical record. As a patient, your medical record will not be released to persons outside of Memorial University Medical Center unless you consent in writing. You have the right to review your clinical record. Your nurse can arrange this. Your medical record can be released:
The team at Memorial University Medical Center strives to respect the privacy of all patients. Case discussions, examinations, and treatment are confidential and should be conducted discreetly. In addition, you have a right to:
When the hospital restricts a patient's visitors, mail, telephone calls, or other forms of communication, the restrictions are evaluated for their therapeutic effectiveness. Any restrictions on communication are fully explained to the patient and family, and are determined with their participation.
Individuals shall be accorded impartial access to quality medical care, or accommodations that are available or medically indicated, regardless of race, creed, sex, national origin, handicap, age, or economic status.
Regardless of the source or payment for your care, you have a right to request and receive an itemized bill and detailed explanation of the total bill for services rendered in the hospital.
Your staff will describe the proposed treatment to you. You may choose to include any family members or friends in this discussion. You have the right to full information in understandable terms concerning:
You have the right to consult with a specialist at your own request and expense.
We respect your rights:
You may be treated without consent if there is an emergency and immediate action must be taken. The consent of a legal guardian or nearest relative will be required if you are under 18, unconscious, or too sick to give consent.
You may refuse treatment to the extent permitted by law. When refusal of treatment by you or your legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice.
A patient may not be transferred to another facility or organization unless the patient has received a complete explanation of the need for the transfer and the alternatives to such a transfer and unless the transfer is acceptable to the other facility or organization. You have the right to be informed by the practitioner responsible for your healthcare, or the physician's delegate, of any continuing healthcare requirements following discharge from the hospital.
When a patient does not speak or understand the predominant language of the community or is limited by impaired hearing, he or she should have access, where possible, to an interpreter. This is particularly true when language barriers are a continuing problem. You may arrange for an interpreter by talking with your care team or by contacting the patient and family centered care department at 912-350-8581.
Protective services determine the need for protective intervention, correct hazardous living conditions or situations in which vulnerable adults are unable to care for themselves, and investigate evidence of neglect, abuse, or exploitation. Such services for children help families recognize the cause of any problems and strengthen parental ability to provide acceptable care. Protective services can include guardianship and advocacy services, conservatorship, state survey and certification agency, state licensure office, the state ombudsman program, the protection and advocacy network, and the Medicaid fraud control unit. For more information, contact your social worker.
We understand that you and your family may be faced with making critical treatment choices while you are here. We respect your right to make an individual decision that is based on your personal beliefs and values as well as on the available medical information. To assist you with the decision-making process, we suggest you consider the following issues:
Memorial University Medical Center's Bioethics Services Committee assists patients, families, and staff in thinking through ethical questions regarding care. Various healthcare professionals, such as social workers, chaplains, nurses, and doctors are available to meet with you, your family, and caregivers to help you resolve any concerns.
You have the right to reasonable safety insofar as hospital practices and hospital environment are concerned.
Memorial University Medical Center will protect the integrity of clinical decision making, regardless of how the hospital compensates or shares financial risks with its leaders, managers, clinical staff, and licensed independent practitioners. Toward this end, patients may request and be provided a copy of Memorial University Medical Center's Code of Business Practice.
Respect Others' Privacy
It is important to be considerate of other patients by allowing them privacy, limiting your visitors, and maintaining a quiet atmosphere. Telephones, televisions, radios, and lights should be used in a manner agreeable to others.
Because you are responsible for the decisions you make about your care, we encourage you to gather as much information as you need to make your decisions. You may be asked to consent in writing to certain tests, procedures, or operations. Ask as many questions as you need to fully understand each document you are asked to sign. If you change your mind or refuse a treatment, discuss your reasons with your physician.
If the explanation of your medical problem or treatment plan is not clear, ask for the information you need. You may also want to ask:
Once you and your physician have agreed upon your treatment plan, it is important that you follow that prescribed plan. Partial treatment will not be beneficial.
As a partner in your healthcare, we encourage you to consider the responsibility to:
If you have any concerns about the safety or quality of care provided at Memorial University Medical Center (MUMC), you are encouraged to contact the appropriate manager, a representative from patient and family centered care at 350-8581, or corporate ethics and compliance at 350-8681. Concerns may also be reported anonymously to our Ethics Line at 1-800-555-8497.
It is our desire for all patients to have an excellent experience at MUMC and it is our goal to resolve any issues you may have during your stay. However, if you have any issues that you believe were not adequately addressed, we want you to know how to report those to the appropriate agency. Please be aware that a patient's independent rights of privacy must be honored. Accordingly, communications regarding protected health information may be limited and/or restricted directly to the patient and/or to the patient's legally authorized or appointed representative such as the parent of a minor or a person holding the patient's advance directive or living will (durable power of attorney for healthcare).
Team Members, Physicians, and Others Who Provide Patient Care
Any Team Member, physician, or care provider who has concerns about the safety or quality of care provided at Memorial University Medical Center is encouraged to contact the appropriate manager, risk management at 350-8253, or corporate ethics & compliance at 350-8681. Concerns may also be reported through a MAXSYS Occurrence Report or anonymously to the Ethics Line at 1-800-555-8497. If the person reporting the issue has properly confirmed that the concerns have not been adequately addressed by management, the individual may contact the Joint Commission without fear of reprisal by calling the Office of Quality Monitoring at 1-800-994-6610 or by email at email@example.com.
Patients, Family Members, and Representatives
If you have any concerns about the safety or quality of care provided at Memorial University Medical Center (MUMC), you are encouraged to contact the appropriate manager, a patient and family centered care representative at 350-8581, or corporate ethics & compliance at 350-8681. Concerns may also be reported anonymously to the Ethics Line at 1-800-555-8497.
It is our desire for all patients to have an excellent experience at MUMC and it is our goal to resolve any issues you may have during your stay. However, if you have any issues that you believe were not adequately addressed, we want you to know how to report those to the appropriate agency.
If you have an unresolved patient grievance, you may report this directly to the Georgia Department of Human Resources Complaint Department Unit, 2 Peachtree Street, NW, Suite 32-415, Atlanta, GA 30303, or call 1-800-878-6442.
If you have an unresolved concern about the safety or quality of care, you may report this to the Joint Commission Office of Quality Monitoring at 1-800-994-6610 or send an email to firstname.lastname@example.org.
Medicare recipients may report concerns regarding care or billing to Georgia Medicare at 1-877-567-3095.
Memorial University Medical CenterPatient and Family Centered Care Department P.O. Box 23089Savannah, GA 31403-3089912-350-8581