We want your stay at Memorial Health University Medical Center to be as comfortable as possible. That's why we proudly offer patient and family centered care. If you have questions or concerns at any time during your visit, do not hesitate to discuss it with your nurse or call our 24-hour service line, (912) 350-8581.

View Our Patient Information Guide (PDF)

ATM

There are ATMs located in the main lobby pavilion at Memorial Health University Medical Center and outside of the cafeteria in the lower level of the medical center. There are also several banks located within walking distance of our campus.

Cafe

Meals for patients are prepared fresh and on-site every day. Meals are specially balanced to meet each patient's nutritional needs. If a patient has no dietary restrictions, he or she can choose from a variety of menu options. Ask your nurse for more information. Visitors are welcome to dine in our cafe, located in the lower level of the medical center.

Cafe Hours

Breakfast: 6:30am to 10:00am
Lunch: 11:00am to 2:30pm
Dinner: 4:30pm to 7:00pm
Late night: 10:00pm to 1:00am
The deli, grill, and outtakes coolers are open from 11:00am to 7:00pm

Coffee

There is a coffee shop in the main lobby pavilion on the first floor. It is open from 6:30am to 10:00pm weekdays, and from 8:00am to 4:00pm on weekends.

Create

Create is a gourmet sandwich and salad shop located in the Memorial Health Heart & Vascular Institute. Create's hours are:
Breakfast: 7:00am to 10:30am, Monday through Friday
Lunch and dinner: 10:30am to 6:00pm, Monday through Friday
Open 7:00am to 1:00pm, Saturday and Sunday

Snack food and beverages can be purchased from the snack machines located on the first floor of Memorial Health University Medical Center.

Hotel Accommodations

There are numerous hotels located near Memorial Health University Medical Center and throughout Savannah. Some provide a discounted rate for the family members of patients. To receive reduced rates, please talk to your nurse or social worker.

Interpretation Services

Memorial Health University Medical Center has access to interpreters for dozens of foreign languages and American Sign Language. We also have a telephone interpretation service that enables patients to communicate with their physicians and nurses in different languages. For assistance, call our interpretation services team at (912) 350-0222.

Medical Records

Your medical records are maintained electronically by our health information management department. This department also maintains birth and death records. You can contact health information management to request copies of your medical records by calling (912) 350-8667.

Patient and Family Centered Care

Memorial Health practices patient and family centered care (PFCC). This initiative allows patients and their loved ones to be involved in their care and work as part of the healthcare team. They’re invited to participate in decision-making and may even help with certain procedures. They can have as much or as little involvement as they want, based on their own comfort level. The core concepts of PFCC are:

  • Dignity and Respect – healthcare providers honor the family’s choices and respect their decisions.
  • Information Sharing – healthcare providers communicate with patients and families in a timely, complete, and accurate manner.
  • Participation – patients and families are encouraged to participate in care and decision-making.
  • Collaboration – healthcare leaders work with patients and families to constantly improve the level of care.

We’re proud to offer this innovative style of care for our patients, families, and friends.

Smoking Policy

Memorial Health University Medical Center has a smoke-free campus. Smoking is not allowed inside or outside any of our facilities. This is to protect the health of our patients, visitors, and Team Members. Thank you for adhering to our smoke-free policy.

Spiritual Care

We understand that healing involves more than just the body; it involves the mind and spirit as well. Although religion and spirituality are closely related, they are not identical. That's why, in addition to prayer, our Department of Spiritual and Religious Care offers mental and emotional support for patients and their families. By offering these services, we are better able to help people experience wholeness in the healing process.

Our Department of Spiritual and Religious Care includes a team of full-time chaplains, on-call contract chaplains, and volunteers. Our team is able to administer sacraments and conduct worship services. Other services include emotional/spiritual support, spiritual counseling/direction, assistance in accepting and coping with a diagnosis, assistance with end-of-life issues, ethical consultation, assistance with the organ/tissue donation process, and crisis intervention. Contact the Department of Spiritual and Religious Care at (912) 350-8637.

Telephones

There are public telephones in our main lobby pavilion, in the lobby on each floor, and in all patient rooms. To reach Memorial Health University Medical Center, call (912) 350-8000. To dial a patient's room directly, dial 912-350-5 + the patient's room number.

Wi-fi

Free Wi-fi is available in selected areas of the hospital. You must be within range of an access point and select MHUMC-Guest from the list of available networks. No password is required, but you must agree to the terms and conditions to continue.

Visiting Hours

General visiting hours at Memorial Health University Medical Center are 7:00am to 8:30pm, seven days a week. Some units may have different visiting hours to better accommodate the patients they serve. If you are unsure about a particular unit's visiting hours, call (912) 350-8000.

What to Bring

If you will be staying with us, please plan to bring the following items with you to make your stay more comfortable:

  • Personal essentials (toothbrush, shampoo, shaving cream, razor, deodorant, soap, etc.)
  • A nightgown or pajamas
  • A list of all medications you are currently taking (both prescription and over-the-counter drugs) along with the prescription medications you need to take each day
  • Insurance information
  • Advance directives
  • Driver's license
  • A favorite blanket or pillow
  • Books or magazines to read

If you are having a procedure in our Day Surgery Center, you do not need to bring overnight items; just bring your insurance information, medications, advance directives, and driver's license. Please leave all valuables, including cash, credit cards, and jewelry, at home.