(October 21, 2009) - Memorial University Medical Center (MUMC)
in Savannah, Georgia, has been recognized for quality performance
in three areas in a nationwide hospital quality improvement
project. Memorial University Medical Center saved an average $1,089
of per patient as a participant in the Premier Inc., healthcare
alliance QUEST: High-Performing Hospitals, a voluntary, three-year
project made up of 157 not-for-profit hospitals across 31 states,
including urban/rural, large/small, and teaching/non-teaching
Based on first-year results from the project, MUMC received
awards for top performance on the following performance
• Save lives: Eliminate avoidable hospital mortalities.
• Safely reduce the cost of care: Reduce the costs for each
• Deliver the most reliable and effective care: Ensure that
patients receive every recommended evidence-based care measure.
"Improving mortality has been a strategic initiative at MUMC for
many years, so we were excited to participate in QUEST. This
project gives us an opportunity to benchmark our mortality data
against other organizations, to see how we compare. We've been able
to learn from other organizations' best practices and in turn, have
been able to share some of our experience and successes. We are
always pursuing excellence in clinical care, and QUEST is a natural
extension of that pursuit," said Marty B. Scott, M.D., MBA, vice
president of quality and patient safety at MUMC.
"That QUEST has recognized our efforts in providing outstanding
quality in clinical care should make Memorial's Team Members,
medical staff, and our board of directors proud," said Memorial
Health President and CEO Phillip Schaengold. "This top rating is
further evidence of our efforts at world-class service."
Since setting the three-year goals at the baseline, QUEST
hospitals have saved an estimated 8,043 lives and $577 million in
one year, according to first-year results. Cost of care was reduced
by an average of $343 per patient.
Of the approximately 2.3 million patients treated annually in
hospitals, 24,818 received treatments that met the highest-quality
patient care standards when compared to baseline performance at the
outset of the project. The delivery of every recommended patient
care measure increased by 8.74 percentage points, to deliver
perfect care an average of 86.3 percent of the time. At the same
time, QUEST hospitals achieved a 14 percent reduction in observed
mortality when compared to what was expected.
According to an analysis of these year one results, if all
hospitals not participating in QUEST were to achieve the
improvements found among the participants, they could save an
estimated 52,760 lives and $1.16 billion in costs. In addition,
27,771 more patients could receive all recommended care.
Developed in partnership with the Institute for Healthcare Improvement, QUEST is
designed to springboard hospitals to new levels of performance and
inform public policies with tangible results. To accomplish this,
QUEST bench-marked participating facilities using data from
Premier's clinical database to determine the "baseline" level of
performance in cost, mortality and evidence-based care
Hospitals were then challenged to overcome the main factors that
lead to deaths, errors, and excessive costs, and measure themselves
against one another to achieve top performance. QUEST also benefits
from an Advisory Panel of experts from 20 of the country's top
healthcare organizations, such as the Centers for Medicare &
Medicaid Services, National Quality Forum, and Agency for
Healthcare Research and Quality.
Moving forward for years two and three of the program,
additional performance metrics will be added to QUEST,
• Improve patient safety: Prevent incidents of harm in more than 30
categories, including healthcare-acquired infections and birth
• Increase satisfaction: Improve the patient's overall care
experience and loyalty to the care providing facility.
The Premier healthcare alliance is more than 2,200 U.S.
hospitals and 63,000-plus other healthcare sites working together
to improve healthcare quality and affordability.
Memorial University Medical Center is a two-state healthcare
organization serving a 35-county area in southeast Georgia and
southern South Carolina. The system includes its flagship hospital,
a 530-bed academic medical center; Memorial primary
and specialty care physician networks; a major medical
education program; business and
industry services; and NurseOne,
a 24-hour call center.