The Memorial Health Meadows Hospital Patient and Family Advisory Committee (PFAC) is a group of former patients, family members of those patients, members of the community, hospital staff, and administrative leaders who are committed to finding opportunities to improve the patient and family experience at Memorial Health Meadows Hospital. Our purpose is to improve systems, processes, quality, safety and efficiency of care through joint collaboration. A responsibility of Memorial Health Meadows Hospital is one of continuous improvement in quality, access, safety and experience of care.
Goals and scope
The goals of the patient and family advisory committee will be guided by our mission, vision and values. The primary goals are to:
- Offer insight about what Memorial Health Meadows Hospital does well and where changes may be needed
- Help develop priorities and make improvements based on patient and family identified needs
- Help inspire and generate new ideas and solutions
- Serve as a link to the community
- Improve patient safety
- Improve collaboration between caregivers, patients, and families so that concerns regarding quality of care are addressed effectively
- Improve patient and family satisfaction
- Provide input into the priorities and planning efforts of Memorial Health Meadows Hospital
- Help to build a positive relationship between Memorial Health Meadows Hospital and the community
- Evaluate practices, programs and services and also provide recommendations that respond to the unique needs of the patient and family based on patient-family centered care and principles
- Participate in organizational development, planning, and patient satisfaction initiatives
The PFAC will be integrated into the organization’s infrastructure and will include a variety of members including the AVP of Process Improvement, Director of Quality, Patient Safety Officer, frontline staff members (including nurses, directors, and physicians), patients/patient family members, and members of the community. Staff representing a variety of areas, patients/family member’s with both positive and negative experiences at Memorial Health Meadows Hospital, along with members from the community with combined from a variety of ages, socioeconomic backgrounds, religion, races and cultures.
If you have a question that isn’t answered by the documents below or would like to speak with someone about the opportunities for membership, please email Michelle Morgan.
Frequently asked questions
What is the purpose of the Patient and Family Advisory Committee (PFAC)?
The PFAC will provide a forum to discuss a variety of issues and challenges affecting patients, family members and the community in order to improve the planning, delivery, and evaluation of health care. The PFAC will serve as an advisory resource for employees, staff, and administration by assisting in the identification of best practices, identifying gaps in services and recommending new policies, programs, strategies or services to best address the needs of the patient and family members.
What qualities are important for a PFAC member?
We are seeking families, patients, and community members who are able to:
- Share insights and information about experiences
- See beyond your own personal experience
- Show concern for more than one issue or agenda
- Listen well and respect the perspectives of others
- Speak comfortably in a group
- Interact well with many different types of people
- Work easily in partnership with others
What do I need to do to become a member?
Interested applicants will need to first fill our electronic application and return it to the PFAC group. Forms may be submitted via mail or email. We will then contact you for a follow-up phone or in-person interview.
By mail: PFAC Attn: Michelle Morgan, One Meadows Parkway, Vidalia GA, 30474
Email: Michelle Morgan
What are member responsibilities?
Members will be expected to commit to at least a two year term and attend and actively participate in meetings.
What if I need to miss a meeting?
We understand that you may need to miss a meeting or two. However, in order for the committee to be effective, we need our members to make every effort to attend every meeting. As a member you agree to communicate when you are unable to attend. Two concurrent absences without notification may result in dismissal.
Will I be reimbursed for my time?
PFAC members participate on a strictly volunteer basis; therefore, no time based compensation is provided. However, you will be provided with free parking and a meal at every meeting.