Requesting your medical records

Patient Requests

  1. Download, print and complete the authorization form. The authorization form must be signed and dated.
  2. In order to verify your identification and validate your authorization, we require a legible copy of a valid photo I.D. (e.g., driver’s license, military I.D. or state I.D.).
  3. You may send your request in the following ways:
    • Fax: (844) 481-0298
    • Email Requests
    • Mail:
      PO Box 290789
      Nashville, TN 37229-0789
  • Records delivered by mail will be shipped within 5-7 Business days after processing.
  • Records delivered by email will be received within 1-2 Business days after processing

For questions regarding medical records, or to obtain the status of your request call us at (844) 481-0278.

Urgent Requests, Records for your Physician

For immediate continuity of care, your healthcare provider can request records.

The physician office must fax a written request on their letterhead to (855) 668-0697 indicating the patient's name, date of birth, date of visit and the name of the facility where you were treated. Please indicate "STAT" for all urgent requests. For assistance, call (888) 616-5721.

Non-patient Requests (Insurance, Attorney, Disability and Third Party Requests)

Requests should be sent from your insurance company, attorney, or Disability Determination Service and be mailed to the address below. For assistance, call (888) 616-5721.

Mail request to:

Orange Park SSC
PO Box 290669
Nashville, TN 37229-0669