Universal precautions

Family and friends

We understand this is a challenging and stressful time. When a patient is admitted to the hospital, we ask the patient or family member to identify one or two representatives who will be the patient’s support person(s) to receive information and updates about the patient’s condition. Each patient is assigned a Personal Identification Number (PIN) to ensure privacy and to protect the patient and his or her information. The support person(s) will be issued a PIN number.

We ask the support person(s) to:

  • Communicate updates to family and friends
  • Make decisions and act on behalf of the patient

The support person(s) does not need to be a legal decision maker. However, if there is a dispute over this representation, legal documentation must be provided.


We understand how important it is for our patients to have their loved ones with them while they receive medical care.

Visiting Hours:
Main Entrance 6:00 AM – 8:00 PM Monday – Sunday
Heart & Vascular Institute 6:00 AM – 8:00 PM Monday – Sunday

Masks are required at all times including in patient rooms.

Visitors 13 and older may visit patients.

We allow two visitors in the patient’s room at a time.

All visitors are required to wear masks. Guests should enter through the hospital’s main entrance or Heart and Vascular Institute entrance between visiting hours. If you are coming to the hospital with a surgical patient, please accompany your loved one and use the Day Surgery entrance.

Our Intensive Care Units have specific guidelines in place for patient safety. You will see these posted outside the unit prior to entering. You may also review them here

Quiet times

2:00pm- 4:00pm and 10:00pm - midnight

During these times, we encourage rest and quiet for all patients on the unit.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.