If you are a physician or hospital requesting a patient transfer, contact our Transfer Center.

Memorial Health University Medical Center’s critical care/intensive care units are staffed by highly trained nurses and physicians who provide around-the-clock care. We proudly offer patient and family centered care. This specialized model of care encourages you to be part of the team caring for your loved one. Watch a video about patient and family centered care.

Family Assistance

When a patient is admitted to the critical care units, we ask the patient or family member to identify one or two representatives who will be the patient’s support person(s) to receive information and updates about the patient's condition. Each patient is assigned a Personal Identification Number (PIN) to ensure privacy and to protect the patient and his or her information.

The support person(s) will be issued a PIN number. We ask the support person(s) to communicate updates to family and friends and make decisions and act on behalf of the patient. We ask that no more than two visitors be in the patient's room at once time. All guests must wear a visitor badge when in the patient's room. Any time that you need information or assistance, please contact one of our family care partners. They are available 24 hours a day, seven days a week by calling:

Intensive care units: (912) 350-3272
Intermediate care units: (912) 350-3273

Quiet Times

2:00pm to 4:00pm and 10:00pm to Midnight

During these times, we encourage rest and quiet for all patients on the unit.

Patient Assessment Times

6:30am to 8:00am and 6:30pm to 8:00pm

During these times, all guests except the support person(s) will be asked to leave the room and go to the waiting area. Our team will visit and assess the patients, perform a safety check, create the plan of care for the shift, and verify all doctors and medication orders for the shift.

For detailed information about the care of critically ill patients, contact information, visiting hours, and education, please visit our ICU-USA site.

At this site, you can:

  • Take a virtual tour of an ICU room and learn how the equipment is used
  • Get contact telephone numbers
  • Learn questions you should always ask
  • Take a survey to let us know how we're doing
  • Learn about medication your loved one may receive
  • Find out what to expect after CPR

Specialized Care

The professionals in our ICUs work to assess, provide, and adjust treatment as necessary to ensure the best possible care is delivered at a moment’s notice. We have several intensive care units (ICUs) to meet our patients’ specific needs: Cardiac and vascular ICU (CVICU); Medical ICU (MICU); Neonatal Intensive Care Nursery; Neuroscience ICU (NICU); Pediatric ICU (PICU); Surgical ICU (SICU); and Trauma ICU (TICU).